Shipping policy

Last Updated: July 29, 2026

If a product description states an item is in stock, it is available for shipment. Please allow 1-2 business days for processing and handling, and 5-8 business days for delivery. Shipping times may vary.

Custom pieces are made-to-order in our overseas factory in China and typically take 4-5 weeks for production and 5-9 weeks for transport, depending on your shipping address.

Shipments can occasionally be delayed for reasons outside our control, such as weather or customs. We do our best to communicate delays to customers to manage expectations, but we are not responsible for delays caused by carriers or circumstances beyond our control.

Loss, Damage & Insurance

We are not responsible for items that are damaged, lost, or stolen during shipping or delivery, or for delivery issues caused by an incorrect address entered by the customer at checkout. If a delivery code is required to access your address, you are responsible for providing that information at checkout so we can relay it to the shipping courier before the goods ship.

Once we pack and hand off an item to the shipping courier, it is out of our control — which is why ShipInsure, our partnered shipping insurance provider, is automatically offered to protect against lost, damaged, or stolen packages. If you opt out of ShipInsure, your purchase is not protected against loss, damage, or theft in transit. ShipInsure does not cover packages returned to us by the courier or delivery issues caused by an incorrect address entered by the customer. Read more about ShipInsure's policies and FAQ here, or file a claim here.

Proof of Delivery & Delivery Disputes

Tracking information and delivery confirmation provided by our shipping carrier — including GPS coordinates, delivery timestamps, and courier-provided photo evidence — constitutes conclusive proof of delivery to the address provided at checkout.

By purchasing from Dupe, you agree that where such carrier-provided delivery confirmation exists, Dupe has fulfilled its delivery obligation, and you agree not to dispute the charge with your bank or card issuer on the basis of non-delivery. If you believe a package was not received despite carrier confirmation of delivery, you must contact us at hello@geturdupe.com within 5 days of the delivery date with any supporting information, so we can investigate with the carrier before any dispute is filed. Filing a payment dispute without first contacting us, where delivery confirmation exists, is a breach of these terms.

Combined or consolidated shipments: If multiple orders are packed and shipped together — whether by our choice or at your request — delivery confirmation for that shipment applies to and satisfies delivery for all orders included in it. A claim that only one of multiple jointly-shipped, jointly-delivered orders was received will not be treated as a valid basis for refund, replacement, or dispute where carrier confirmation shows the full shipment was delivered.

Address Accuracy & Corrections

Customers are solely responsible for ensuring their delivery address is complete and accurate at the time of checkout. Please finalize your address carefully before completing your purchase. For custom orders, any changes or corrections requested after the order has been placed are subject to a $150 address correction fee.

If a package is shipped to an incorrect or incomplete address provided by the customer and is subsequently returned to us, all associated fees — including reshipment and storage costs — are the customer's responsibility and must be paid before the package can be released or resent.

Storage Fees & Undeliverable or Unclaimed Packages

Undeliverable, unclaimed, or unaccepted packages may be held at a carrier terminal or third-party warehouse. This includes packages that cannot be delivered because the customer is unavailable, unresponsive to delivery coordination requests, or away (including for travel or vacation) during the scheduled or attempted delivery window.

Any storage or return to warehouse fees charged by the courier or third-party warehouse as a result are the customer's sole responsibility. Dupe will not release, reship, or resend any goods — and the courier will not release goods held on our behalf — until all accrued storage fees and any associated balance are paid in full by the customer. Continued non-payment or non-response may result in the courier disposing of, returning, or reselling the goods per their own policies, in which case Dupe is not responsible for any resulting loss and no refund will be issued.

Customers are responsible for promptly responding to delivery coordination requests from Dupe or our shipping courier to avoid storage fees.

Goods held at a Dupe showroom or facility: If an order is ready for delivery or pickup and cannot be delivered or picked up because the customer has not responded to scheduling requests, has not provided delivery availability, or is unavailable (including due to travel), Dupe may hold the goods at our LA or NY showroom pending resolution. Customers are required to notify Dupe in advance of any known unavailability (including travel dates) that would affect a scheduled delivery. Where notice is not given and delivery cannot proceed as a result, or where a customer requests we hold goods at our facility, a storage fee of $50 per day applies, beginning 3 days after the goods are ready for delivery or the originally scheduled delivery date, whichever is earlier. This fee is separate from and in addition to any fees charged by a third-party courier or warehouse. Goods will not be released, delivered, or shipped until any accrued storage balance is paid in full.

Contact

Questions about this policy: hello@geturdupe.com