Refund policy
Last Updated: July 29, 2026
Thank you for shopping at Dupe. We appreciate your business and strive to provide you with quality furniture, lighting, and home decor. Please read this policy carefully before purchasing. By checking the acknowledgment box at checkout, you are entering into a binding agreement with Dupe and affirmatively agreeing to every term below. This constitutes your electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and carries the same legal weight as a signature on paper.
Please measure carefully and ask us as many questions as you need before ordering. We're always happy to send more photos, videos, or dimensions before you buy.
1. All Sales Are Final
1.1. All furniture, lighting, and decor sold by Dupe — custom or in-stock — is final sale. We do not offer refunds for any reason, including but not limited to: change of mind, delayed delivery, dissatisfaction with the finished product, or a decision to cancel after the order has been placed.
1.2. An order is considered final and binding the moment payment is processed, not upon shipment, delivery, or the start of production. There is no cancellation window.
1.3. This policy applies whether the item is in stock, made-to-order, or a fully custom commission.
2. Custom & Made-to-Order Pieces
2.1. A custom order is any item that is built, modified, upholstered, finished, or manufactured specifically for the customer's order — including but not limited to custom dimensions, fabrics, finishes, colors, or configurations not held as standard inventory.
2.2. Custom orders cannot be cancelled, paused, refunded, or modified at any point after the order is placed — including after payment, during production, and after production is complete but before shipment. This applies regardless of how far into production the piece is, and regardless of the reason for the requested cancellation.
2.3. Placing a custom order is an acknowledgment that the customer has reviewed all specifications (dimensions, materials, finish, lead time) and approved them prior to purchase.
3. Damaged or Defective Items
3.1. We package every order securely and take care to ensure it arrives in excellent condition.
3.2. Shipinsure shipping insurance is offered at checkout and is the sole coverage for damage occurring in transit. Dupe is not responsible for transit damage on orders where Shipinsure has been removed. Once a package is handed to the courier, transit damage claims must be filed through Shipinsure.
3.3. If an item arrives with a manufacturing defect or pre-existing damage (not transit-related), contact us at hello@geturdupe.com within 5 days of delivery with photographic evidence.
3.4. If verified, our sole remedies are: (a) replacement of the item, or (b) store credit if the item is out of stock. We do not issue cash or original-payment-method refunds for verified defects — replacement or credit only.
3.5. We reserve the right to require return of the damaged item, at our expense, before issuing a replacement or credit.
4. Cancellations & Order Changes
4.1. Orders cannot be cancelled, paused, or changed once placed — for any reason. This includes requests made minutes after purchase, before shipment, or mid-production.
4.2. It is the customer's sole responsibility to confirm product, quantity, finish, dimensions, and shipping address before completing checkout. We're glad to answer questions or send additional photos/video prior to purchase — this option is not available after an order is placed.
5. Shipping & Delivery
5.1. We ship nationwide from our Los Angeles/New York showrooms. Custom orders and select inventory may ship internationally from overseas production partners.
5.2. Delivery timelines are estimates and may vary based on location, courier, and product availability. Dupe is not liable for shipping delays.
5.3. Dupe is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout, including missing gate/access codes. Packages returned to us due to customer-provided address errors will not be refunded, and original shipping costs are non-refundable in all cases once an order has shipped.
6. Chargebacks & Payment Disputes
6.1. By completing a purchase, the customer agrees to contact Dupe at hello@geturdupe.com to attempt to resolve any concern before filing a chargeback, dispute, or reversal with their bank or card issuer.
6.2. Filing a payment dispute for an order that was fulfilled in accordance with this policy — which the customer affirmatively agreed to at checkout — is a breach of this agreement. Dupe reserves the right to contest all such disputes and to submit the customer's checkout acknowledgment, order confirmation, and related correspondence as evidence.
6.3. Charges from Dupe will appear on statements as GET UR DUPE. Please refer to this before disputing a charge as "unrecognized."
7. Acknowledgment
By checking the box at checkout, the customer confirms they have read, understood, and agreed to this entire No Refund & Final Sale Policy, including the custom order and chargeback terms above, prior to completing payment.
8. Contact
Questions about this policy: hello@geturdupe.com