FAQ

 

SHIPPING

1. How long does shipping take?
For in-stock ready to ship items, we will ship them within 24-48 business hours and they typically take 5-8 business days for shipping. Items are shipped from our Los Angeles showroom.

Custom pieces take 4-5 weeks to be made (all items are customized & handmade-to-order) and around 5-8 weeks for shipping + delivery (west coast is usually on the quicker end). 

2. My item arrived damaged or my package was lost - what do I do?

I’m sorry to hear that your shipment arrived damaged—we take great care in packaging Dupe shipments so this isn’t what we like to hear. You are given the option to buy Order Protection (automatically applied to your cart but can be removed by opting out) to make handling this process as easy as possible. In a couple of clicks you can report the damage, and we’ll have it sorted as soon as possible.  

3. Do you do local delivery?

While we don't offer delivery services, we've found that customers have great success using Lugg to pick up items from our store during business hours. It's quick and convenient! If you need further assistance, feel free to reach out.

STOREFRONT/SHOWROOM

1. Do you have a showroom/storefront? Where is it located? 

Yes, we do! 3303 W Jefferson Blvd Los Angeles, CA 90018

2. What are your business hours?

Thursday-Saturday 11-4; Sunday 12-4 

3. I'm interested in renting your space for my event/workshop. Do you rent it out?

Yes, we do! Our space is often used for events such as galleries and workshops/classes. Please reach out to us rentals@geturdupe.com with your inquiry.

DISCOUNTS

1. Does Dupe have sales?

One of the reasons we started Dupe was to make well-designed, well-made furniture more accessible (a beautiful home shouldn’t have to break the bank!). We try our best to price Dupe items low, and therefore they aren’t often on sale. We announce our sales via email, so subscribe to stay in the know (and new subscribers get 10% off their first order – 🪄voila: a sale!)

2. Do you have a trade program?

Yes, if you are interested in joining our trade program, please submit your application here. 

CUSTOM SOFAS

1. How long does it take for my custom sofa order?

It typically takes 4-5 weeks for production and 5-8 weeks for delivery, so roughly 2 months. Shipping times depend on location, west coast faster (5-6 weeks). East coast usually takes 7-8 weeks.

2. Can I get fabric samples?

While we don't have a formal fabric sample program yet, we can try our best to send over samples and asked that they be returned to us once you're finished with them (we will send a return label).

3. Can we use COM fabric?

We charge a custom project fee (~20%) and handle all logistics on your behalf. First we'd need to know the type of fabric you are hoping to use (our manufacturer is pretty amazing at working with all textiles but want to triple check we can do it) -- and what sofa(s) we're customizing. From there we'll send you the yardage needed & a final cost. If approved, you'll send the fabric to us in LA and the sofas will be delivered to you.

4. How does delivery work?

Once your order is approved and ready to be shipped, it will be sent directly to your door. 

 

RENTALS

1. How do your furniture rentals work?

We offer rentals for weekly periods (anything 7 days or under falls under one weekly rate). Items are available for rent via our LA showroom. Please email rentals@geturdupe.com for rental availability and inquiries. We will confirm your rental and send you a contract/payment link. Once the contract is signed and payment is submitted, we will reserve your requested item(s). 

2. How do we pick up the items?

Items are available for pick up from our Los Angeles showroom. We will schedule a day/time for your rental pick up during the booking process.