Shipping Policy

If a product description states that an item in stock, it is available for shipment. Please allow 1-2 business days for processing and 5-8 business days for delivery. Shipping times may vary.

Custom pieces are made-to-order and typically take 4-5 weeks for production and 5-8 weeks for transport. 

Sometimes shipments can get delayed due to uncontrollable reasons such as weather. We do our best to communicate delays to our customers to manage proper expectations. 

Order Protection is offered as an additional item at checkout to protect your order against the following issues:

  • Damaged in transit
  • Lost in transit
  • Stolen
  • Delivered not received
  • Wrong item
If one of these issues occurs, you can submit a claim by going to Claims reps are available 24 hours per day, 7 days per week to help resolve your issue.

We highly recommend purchasing shipping protection. Without this protection, you will be refunded in the form of store credit, minus the shipping cost, if you experience a shipping issue.